Contact

The best way to reach us is by email:contact@brightscalelabs.com. There are no accounts and no support portal — a message gets to a person.

What to get in touch about

• A wrong result. If a tool gives an answer you can show is incorrect, this is the most useful thing you can tell us. We treat it as a priority — see our accuracy policy.
• An accessibility barrier. If something is hard to use with assistive technology, tell us the page and what happened.
• Our site-checker in your logs. The About page explains what it is and how to block it; email us if you have concerns.
• A tool suggestion, or a question about how something works.

What we cannot help with

We cannot remotely diagnose or repair your specific device — the tools are self-service, and we do not have access to your hardware. For a fault a tool has flagged, your device manufacturer or a local technician is the right next step.